Service Broker

Privacy policy

Last updated 8 October 2026

Colin Dixon trading as Service Broker (ABN 68 758 286 944), "we", respects your privacy. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy explains what we collect, why, and what you can do about it.

1. What we collect

  • Contact details: your name, business name, ABN, phone, email and address.
  • Copies of your bills and invoices, and the details on them: account numbers, plans, usage, charges and payment history.
  • Account and login details you choose to share so we can do the work (we ask you to change passwords afterwards where that makes sense).
  • Signed letters of authority.
  • Notes of our calls and emails, and our invoices.
  • Website use: our website uses Google Analytics, which collects information such as pages visited, device and approximate location, using cookies. It doesn't tell us who you are.

We collect information from you directly, and from providers when you've authorised us to deal with them. You can deal with us without giving your name for general questions, but we can't review your bills anonymously.

2. Why we use it

Only to do the work you've asked for: to review your costs, recommend changes, deal with providers on your behalf (with your authority), set up systems, answer your questions, invoice you and meet our legal obligations, such as keeping tax records. We don't use your bills for anything else, and we don't sell your information or use it for marketing by others.

3. Who we share it with

  • A provider (for example your telco, energy retailer, bank or insurer) only when you've authorised us to deal with them, and only what's needed.
  • People who help us run the business, such as our email, file storage and accounting services, who must keep it confidential.
  • Anyone the law requires us to tell.

Some of these services store data outside Australia. Website analytics data is processed by Google, including in the United States.

4. How we store it and when we delete it

We store your information in password-protected accounts with two-step sign-in, and only Colin Dixon has access. We keep copies of your bills and account details only for the review and the changes you approve, then delete them when the job is done or sooner if you ask. We keep invoices and business records for as long as tax law requires (generally five years).

5. Seeing and correcting your information

You can ask for a copy of the information we hold about you, ask us to correct it, or ask us to delete it (except records we must keep by law). Email help@servicebroker.com.au. We'll respond within 30 days.

6. Complaints

If you're unhappy with how we've handled your information, please tell us first at help@servicebroker.com.au or 0419 415 000. We'll respond within 30 days. If you're not satisfied, you can complain in writing to the Office of the Australian Information Commissioner (OAIC): oaic.gov.au, phone 1300 363 992.

7. Contact

Colin Dixon trading as Service Broker, Mallacoota VIC 3892. Phone 0419 415 000. Email help@servicebroker.com.au.