# Service Broker (full text)

Website: https://servicebroker.com.au/
Last updated: 2026-10-02 (v1.2.3 · 2026-10-02 22:59 AEST)


## Pay less for business tech. Keep what works.
Service Broker gives independent, no-commission advice on email, Microsoft 365, hosting, domains and IT support for Australian small businesses. We find the waste, then move you to equal-or-better options. No lock-in: accounts and domains stay in your name.

Why Service Broker: 40+ years in Australian tech; no margin on subscriptions; no lock-in; based in Mallacoota VIC; ABN 68 758 286 944.

## Services
- Free subscription audit: we list every tech bill you pay each month, flag what you don't need, and show you cheaper options. No cost, no obligation.
- Email moves: staff who mostly read mail on their phone don't need a full office suite. We move them to a state-of-the-art cloud provider, with mail from about $1.50 per user per month instead of $10 or more on typical Microsoft 365 plans. We keep Microsoft where it earns its keep.
- Domains: we take over and manage your domains for $49 a year per domain, renewal included, with best-practice DNS and email security set up properly (SPF, DKIM, DMARC).
- Websites: one page first, done well. Built so Google and AI search tools can find you, understand what you do and recommend you.
- Care plans: $59 or $159 a month for ongoing changes, updates and support, so you stop paying a fee for every small job.
- IT help: $120 an hour for everything else. Plain answers, no jargon.

## Independent advice. No margin on your subscriptions.
We audit what you have, recommend what fits, and set it up for you on leading business cloud platforms. You sign up and pay the provider directly, at their published prices. Service Broker takes no margin or commission on any subscription. We're paid only for our setup, care plan and IT time, so our advice stays independent.

## How it works
1. Talk: a quick call about what you use and what you pay.
2. Audit: you send recent bills; we list every subscription and what each one really costs.
3. Plan: a short written plan: what to keep, what to change, what you'll save, and any risks.
4. Move: you sign up with the providers we recommend (in your name, paid by you). We do the setup and cutover at a quiet time, with a way back if anything goes wrong.
5. Look after: optional care plan so it stays tidy and cheap.

## Prices
Our services:
- Free 15-minute cost check and subscription audit: free. Free review of what you pay for email, Microsoft 365, hosting, domains and IT support, with a short written summary of savings and risks.
- Domain takeover and management: $49 per domain per year. Renewal included, with best-practice DNS and email security (SPF, DKIM, DMARC).
- Care plan: $59 per month. Ongoing changes, updates and support (entry level).
- Care plan: $159 per month. Ongoing changes, updates and support (full).
- IT help: $120 per hour. Hourly IT help for anything else.
- Email moves: charged as setup/IT time. Move staff who do not need full Microsoft 365 to lower-cost business cloud mail. The client pays the provider directly; Service Broker takes no commission. Charged as setup time.
- Websites: charged as setup/IT time. One-page-first websites built for Google and AI search visibility.

Typical provider prices, paid directly to the provider (per user per month, annual billing, Oct 2026):
- Business cloud mail: from about $1.50
- Business cloud suite (mail, documents, chat, meetings): from about $4
- Typical Microsoft 365 entry plan, for comparison: about $10.50

All prices in AUD. No GST applies.

## Illustrative example (not a specific client)
A typical trade business with 20 staff: a handful of office staff and a team in the field, all on Microsoft 365, with the website, email and domains looked after by an outside web company that charges for every change.
- Office staff keep full Microsoft Office.
- Field staff move to lower-cost cloud mail that works on their phones.
- Domains are consolidated, with renewals and DNS looked after for $49 a year each.
- No more per-change fees: small updates are covered by a care plan.

## Questions
### How do you get paid?
Only for our time: setup work, care plans ($59 or $159 a month) and IT help ($120 an hour). You sign up and pay any provider directly at their published prices. We take no margin or commission on subscriptions, so our advice stays independent.

### Do I have to switch providers?
No. The audit often finds savings without switching: unused licences, plans that are bigger than you need, or doubled-up services. We only suggest a move when it saves you money and is just as good or better, and you decide. We keep Microsoft 365 where it earns its keep.

### What does an audit involve?
A free 15-minute call about what you use, then you send us recent bills or invoices. We list every tech subscription you pay for, what each really costs per month, and what you could change. You get a short written summary with the savings and any risks. There's no cost and no obligation.

### How do I book?
Pick a time that suits you at https://calendly.com/colindixon, call Colin on 0419 415 000, or email colin@servicebroker.com.au. The first 15-minute cost check is free.

### Will I be locked in?
No. Accounts and domains are in your name, and you can leave any of our plans at any time.

## About
Service Broker is run by Colin Dixon from Mallacoota, Victoria. Colin has been in Australian tech for more than 40 years: he started on PDP systems in the late 1970s, founded Veritas Computers in 1986 and ran OZ On Line, an internet provider, in the 1990s. Service Broker has been trading since 2007. Most small businesses pay too much for tech they barely use, often locked in by whoever set it up. Colin works for you, not the providers. More about Colin: https://dixon.au/

## Contact
- Book a free 15-minute cost check: call Colin Dixon on 0419 415 000 (+61 419 415 000)
- Email: colin@servicebroker.com.au
- Book a time online: https://calendly.com/colindixon
- Mallacoota VIC 3892, Australia
- ABN 68 758 286 944
- Website by Oze: https://oze.au